Benefit your company and clients by using BCX Consulting’s expertise to create your company’s Book of Knowledge. Policies, procedures, and processes are based on the company’s Mission, Vision, and Value statements. A company’s Book of Knowledge will include a Quality Manual; however, additional areas need to be addressed, including sufficient detail to facilitate your work.
BCX contends that successful companies have established policies, procedures, and processes that provide both their internal and external customers with efficient and cost effective solutions. The best companies accomplish this with a culture focused on continuous learning and alignment. The Fifth Discipline, by Peter Senge, documents the need for a company not only to have a systematic perspective but also a continuous learning culture.
Many employees want to minimize the details contained in documentation due to the risk of having process deviations and findings. However, detailed processes really serve dual purposes. First, documentation preserves the company’s intellectual property and second, these documents also serve as training aids for new employees.
Having a detailed Book of Knowledge improves productivity leading to increased profitability. Many subjects are involved in creating a Book of Knowledge. Examples are:
- Just or Learning Culture
- Rigorous strategic planning with Mission, Vision, and Value statements
- Effective procedure and process development
- Knowledge management
Benefit both your employees and clients by considering how BCX Consulting can facilitate the creation of your company’s Book of Knowledge.